Terms of Service

StayHoot is operated by Chain Reaction W LLC.

Effective October 8, 2026

Using StayHoot

StayHoot provides hospitality businesses with tools for maintaining property information and managing guest communications. You must be an adult and authorized to act for the business and workspace you use. You are responsible for account access and activity in your workspace.

Property information, messages, and replies

You are responsible for having the rights and permissions needed to provide property facts, booking details, guest messages, and other material to StayHoot, and for keeping approved property information current. Do not use the service to send unlawful, deceptive, harassing, or unauthorized communications.

StayHoot can prepare guest replies using approved property facts, relevant conversation history, and pending guest messages. To generate a reply, StayHoot sends that context to OpenAI’s Responses API. AI-generated replies may be incomplete or incorrect. Review replies before sending them. If you enable an automatic-reply feature, you are responsible for its settings, approved information, and monitoring.

You retain the rights you have in material you submit. You give StayHoot a limited permission to host, store, transmit, and process it, including through service providers, as needed to provide, secure, and support the service and generate requested replies. The Privacy Policy explains personal-information handling.

Connected services and acceptable use

Instagram, Facebook, and other supported platforms are controlled by their providers and subject to their terms and availability. Platform changes, access limits, or outages can affect StayHoot features. Do not misuse platform access, violate another person’s rights, evade service limits, interfere with security, disrupt the service, or attempt unauthorized access.

Plans and cancellation

StayHoot offers Free, Standard at $19 per month, and Pro at $25 per month. New eligible 7-day Standard trials require a valid card and agreement to automatic renewal at $19 per month after seven days, until cancelled. Cancelling during the trial ends trial access immediately and moves the account to Free, with all Free limits, without a renewal charge. Changing the plan scheduled after a trial keeps the current trial tier and deadline. Existing trials keep their original tier and renewal price unless changed by the account owner; cancelling them also moves the account to Free immediately. Trial eligibility is limited based on prior use associated with the account, connected Instagram account, or card. Current features and usage allowances are shown on the billing page.

Choosing Standard or Pro is an explicit paid purchase. Upgrading from paid Standard to Pro charges the prorated difference when confirmed and keeps the existing billing date. Paid subscriptions renew monthly until cancelled. Manage your subscription through the billing page and Stripe billing portal. Cancellation stops renewal, with access available through the recorded paid-period end. Cancelling does not delete workspace data. Rights and remedies provided by applicable law remain available.

Service availability and responsibility

Features and third-party connections may change or be unavailable. StayHoot may limit or suspend access when reasonably needed for misuse, unlawful activity, security risks, non-payment, or platform restrictions. The service is provided as available. To the extent permitted by law, StayHoot does not promise uninterrupted or error-free operation or that AI-generated replies will be complete or accurate. You decide whether information and replies are suitable before sending them.

Nothing in these terms excludes or limits rights or remedies that applicable law does not allow to be excluded or limited.

Privacy, contact, and updates

See the Privacy Policy for information about personal data and requests. Contact privacy@stayhoot.app with questions about these terms.

StayHoot may update these terms for material service or legal changes and will give notice or obtain consent when applicable law requires it. The terms in effect are the version published on this page.